
CUSTOMER
SERVICE
Return
Policy
Size Policy
Product Availability
Payment
Taxes
Shipping Info
Coupon and Sale Details
Pricing Policy
Remove from Email List
Errors, Disclaimers & Warranties
RETURN POLICY
All
sales are final. No exchange no return. Contact us with any questions before
you purchase the item. We want to make sure things go right the first time and are here to help. Store pickup sales are also final and exchanges are not allowed.
For
health purposes – Lingerie and undergarments cannot be returned or exchanged
for any reason. Any item returned without authorization (RMA) may be refused or charged a 25% restocking fee. Any item or package refused may be charged additional processing fees up to $10 per refused shipment. We reserve the right to make changes to our site and policies.
SIZE
POLICY
You
must follow our size charts and use your latest measurements. Sizes vary among
products therefore our size charts and size calculations are very important. Contact us if you have any questions about how to size an item.
If you have been sent the wrong item or there was an error in what your recieved notify us within 10 days. With pre-authorization you may request a correction for the exact item you purchase. Authorization must be obtained first. All sales are final. Especially Lingerie and undergarments cannot be returned or exchanged for any reason for health purposes.
See all size charts
A1-Dream
Girl Size Chart
B1-XTC
Size Chart
C1-Leg
Avenue Size Chart
NOTE: Colors and items marked PU or p.u. are PolyUrethane. Polyurethane is a very strong and durable material that can be made to look like leather.
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PRODUCT
AVAILABILITY
All
items are subject to availability. In the fast changing world of fashion items
may become unavailable. We will try to suggest a replacement but we will promptly
cancel the order should the item become unavailable.
Availability for each product is shown near the order button on the product page and shows the usual time needed for processing before shipping. For example "Usually Ships in 2-3 Business Days" shows the time we need to pick and package the item. Then you will add the time for your selected Shipping Method to that. All items are while supplies last.
What is z(out)? We mark items that are back ordered or sold out with z(sold-out) in front of the item name so that our shoppers can quickly identify items that are not currently in our warehouse. These may be available again soon but please contact us first to make sure. These items take longer to process. Sorry, our webite does not automatically track inventory levels so items may sell out before it is updated on our site.
Visa
Need a Visa Gift Card?
MasterCard
American Express
Discover
Checks (upon request)
–
–
–
Checks must be in US Currency
Money
Order (upon request)
Note:
Cash cannot be accepted for internet order or mail order items. For your protection
we follow the major credit card standards for credit card verification and “card
not present” authorization. Additional card information may be requested
to avoid fraudulent card orders.
Note: All orders placed are Authorized for the amount of the sale. For more info about our Credit Card process see
help.yahoo.com
www.ftc.gov
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TAXES
Tax
will be based on the state the items are shipped to. We currently tax items
shipped to California (CA) at a rate of 9.5% of the sale.
SHIPPING
Exact Shipping and Handling fee is calculated at check out and depends on your location and items selected. All shipping and processing times are business days and don't include Saturday and Sunday.
You can see your cost before check out by placing the item in your basket and continue to step 2 of checkout.
- Ground Shipping is approximately $7.25 and 5 to 10 days for delivery
We ship from the West Coast (San Francisco).
- Air Shipping is approximately $14 to $28 and 2-3 days for delivery. We offer UPS 2 day Air and UPS 3 day Select.
All shipping times and Method Names shown are measured in Business days and don't include Saturday or Sunday.
- HOLIDAY RUSH SHIPPING: Place the date you need the items in the shipping notes or comments. If we can't make that date we will notify you and cancel the order if you want us to.
UPS Next Day Afternoon (3 pm) will be offered during this Holiday Season. Please call if you need help with a RUSH order. (415) 285-4980
At this time we ship outside the United States on a limited basis.
We ship through U.S. Mail to England, Australia and Canada. SORRY NO OTHER INTERNATIONAL or OVERSEAS ORDERS.
Canada may take additional processing. Duties and Import Taxes not included in shipping or handling fees.
Due to international laws and manufacture restrictions we reserve the right to refuse shipment of items to
foreign countries.
All items ship discretely in plain packages.
Return address shows as:
FL Enterprises (FLB)
2644 Mission St.
San Francisco, CA 94110
Our
Primary Carriers are:
UPS and USPS (Mail)
![]()
Store Pickup: Available in San Francisco. We will email or call when order is ready to be picked up. Call (415) 285-4980 for order status.
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PRICING
The Regular Price of items listed on our website represents the full
industry standard price, an estimated or actual full retail price of what an
item would sell in a retail store. Items in our retail store are sold at approximately
the Regular Price depending on availability and other market influences.
The Web Price listed on our web site is a web site price only and may
not be available at our physical retail store. Web Price is reflective
of the national competition and savings passed on to our customers because of
reduced costs of doing business on the web.
If
an item is mis-priced or an there is an error in the description we will contact
you for instructions before shipping or cancel the order and notify you of the
cancellation.
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Errors,
Disclaimers & Warranties
If you receive an item that is not as described your sole remedy is to return
the item. FoxyLadyBoutique.com attempts to be as accurate as possible. FoxyLadyBoutique.com
does not warrant that product descriptions or other content on this site is
accurate, complete, current or error free. Item warranties differ among manufacturer
and product. If no written warranty is provided by product manufacturer a limited
correction of defect will be honored no more than 10 days from the receipt of
the merchandise. Possession and responsibility of items and product become the
purchasers upon delivery of the item.
We
reserve the right to make changes to our site and policies.
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COUPON CODE AND SALE DETAILS
Coupon Code and Sale Restrictions: Minimum Order for Coupon is $30 (subtotal; not including shipping, giftwrap or tax). Limited-time offer. Enter coupon code near the bottom of the Payment Screen (step 2) at checkout. Does not apply to gift wrap, shipping or gift cards. Valid only on website. Current promotional FOXY coupon expires January 29th, 2012. Special Customer code expires as noted in ads. Orders for out of stock items may be canceled or adjusted and we will notify you by email if item is out of stock. Sorry item stock is not automatically tracked by our website. No adjustments to prior purchases. Valid only on orders placed online. Intermediate markdowns may have been applied. Coupons will validated at check out and must show your discount before check-out. Do not complete check-out if coupon discount is not shown on the REVIEW screen (step 3). Enter coupon code and press apply to see your discount before finishing checkout. One coupon code allowed per order.
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Please
contact us for more information before you order.
We appreciate your business. Your questions and feedback are important to us.
Please let us know if you have questions or comments. Our contact information
is posted at the top of this page.
Thank you for shopping at FoxyLadyBoutique.com
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